"I recently cancelled a contract with a different provider after some gizmo broke. The company first told me the whole thing was my problem, then at the last moment offered me hundreds of pounds to stay. When your phone company starts using the playbook of an emotionally abusive spouse, this is not a market in good working order."
— Tim Harford — Article — Casinos’ worrying knack for consumer manipulation
"When you debug systems code, there are no high level debates about font choices and the best kind of turquoise, because this is the Old Testament, an angry and monochromatic world, and it doesn’t matter whether your Arial is Bold or Condensed when people are covered in boils and pestilence and Egyptian pharaoh oppression. HCI people discover bugs by receiving a concerned email from their therapist. Systems people discover bugs by waking up and discovering that their first-born children are missing and “ETIMEDOUT ” has been written in blood on the wall."
"To be stupid, selfish, and have good health are three requirements for happiness, though if stupidity is lacking, all is lost."
— Gustave Flaubert